PLEASE READ THE INFORMATION BELOW BEFORE BOOKING YOUR TRIP OR EXPERIENCE WITH SYDNEY BY SEAPLANE.

MAKING A BOOKING

When making a booking with Sydney By Seaplane we will ask you for the following information for the flight:The names and (accurate clothed) weights of the passengers. A mobile phone number that will be in use on the day of the flight (just in case we need to contact you about weather conditions or scheduling matters).An email address, or postal address so that we can send a confirmation letter.For direct bookings Visa or MasterCard details are recorded to secure the booking. We do not process the payment until 7 days before your flight. For agency bookings, payment is required at the time of booking.Once those details are provided and we have made your booking at the restaurant (if applicable) we then prepare a letter of confirmation to send to you. This letter contains information about your flights, dates, locations, contact numbers, payment details and terms and conditions.

PASSENGER INFORMATION

Large Groups

Bookings for large groups may require payment in advance. Once the details (as described above) are provided and we have made your booking at the restaurant (if applicable) we then prepare a letter of confirmation to send to you. This letter contains information about your flights, dates, location, contact numbers, payment details and terms and conditions.

Minimum Passenger Numbers

Flights can be established for a minimum of 2 persons (adult fares).

Single Travellers

We will do our very best to accommodate single travellers on existing flights.

Children

Children under the age of 13 years fly for 25% off the adult price if the child weighs less than 60kg. For restaurant flights which include meals, it is recommended that you purchase the “flight-only” option (25% less than the adult rate) and pay separately for the children’s meals. (The 25% discount does not apply to the meal component.)Some restaurants do not provide high chairs for little ones.

RESTAURANT FLY AND DINE EXPERIENCES

We make the table reservation for you if you are flying to the Cottage Point Inn. We can make your reservation at the Catalina Restaurant, Barrenjoey House and at Jonah’s or other locations if you wish. The Boathouse Palm Beach does not take reservations.At Cottage Point Inn our fly/dine package offers you full choice of the three course a la carte menu. There are no restrictions and there is not a “set menu” for seaplane guests. The “package” price does not cover beverages, so before you depart the restaurant you will need to settle your bar bill directly with the restaurant.Please note that our restaurant flights are for lunch only. We can sometimes offer one way flights in the late afternoon to Palm Beach or Cottage Point Inn, however the flights need to depart well before dusk to ensure plenty of daylight for our return flight to base. The price for one way flights varies and you will need to phone our office for a quotation.

CANCELLATION POLICY

All flights are subject to assessment of the weather and water conditions by the pilot in command. Inclement weather will not necessarily result in the cancellation of any flight. Changes to flight bookings may incur administration fees of up to $55 per passenger. If a flight cancellation is made by a confirmed passenger within 48 hours of departure time, or in the event of a “no show” a 100% charge will be made. In the event that Sydney By Seaplane cancels a flight due to weather or aircraft unserviceability we will reschedule your flight or refund your tour cost in full. *Refunds of payments made through booking agents must be sought from the booking agent. Please note: Cancellations based on weather forecasts by confirmed passengers shall not be accepted unless the pilot in command has determined that the flight will not be undertaken due to forecast conditions or actual weather conditions on the day.